Complaints procedure
We aim to provide a user-friendly and high-quality service to our users. We try to learn from complaints and use them to improve our operations.
A complaint can never result in a decision being changed. Any complaint about a Tribunal or one of its members regarding conduct may be investigated by the President but each Tribunal is judicially independent and there can be no interference with its decisions or with conduct that is consistent with proper judicial practice.
If you have a complaint about the way the Tribunal handled the hearing you attended, you should write to the President of the Tribunal at:
Office of the President of the Additional Support Needs Tribunals for Scotland
Europa Building
450 Argyle Street
Glasgow
G2 8LH
You can also send your complaint by email to ASNTSinquiries@scotland.gsi.gov.uk or by fax to 0141 242 0141. Please head the email or fax "Complaint to the President".
If you are unhappy with the arrangements for the hearing, or with any part of the service we have provided while handling your reference, then you should write to the Secretary to of the tribunals at the address shown above. If making your complaint by email or fax as above, please head the email or fax "Complaint to the Secretary". You can also phone the helpline number above and pass your complaint to a member of staff or ask to speak to the Secretary. In the absence of the Secretary you can ask to speak to the Office Manager.
When making a complaint it is helpful if you:
- make clear what you are complaining about and give as much specific detail as you can; and
- let us know how you think we could have dealt with things differently or how we could put things right, or both.
If you wish a full copy of the complaints procedure, please contact us on:
0845 120 2906.
We send a copy of the procedure to all the parties to a reference.