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Feedback and Complaints

Feedback: compliments and suggestions

We welcome your comments and suggestions based on your experience of our services or our website and you can:

•           write to us directly

•           complete the survey issued with on-going cases

•           or contact the main SCTS enquiry unit

with your feedback.

 

Complaints

We know that we will not always get things right. When that happens the best thing to do is raise the matter right away and see if we can resolve it. If that isn’t possible our complaints procedure  sets out how we will investigate and deal with your complaint and the timescales involved.

Other individuals and organisations are represented in court and below we list the contact details for those, not part of the Scottish Courts and Tribunals Service,  if you wish to make a complaint.

Tribunal Members

Decisions made by members of the Tribunal in exercise of their duties are only subject to review by way of appeal.  If you have a complaint about the conduct of individual Tribunal members which is not related to a decision taken by them in exercise of their duties, there is a Judicial Complaints Procedure which must be followed.

Solicitors  

Solicitors are instructed by their clients and have no association with the Tribunal or the SCTS.  To complain about a solicitor you can contact the senior partner of the firm that acted for you, Or you can contact the Scottish Legal Complaints Commission, or the Law Society of Scotland.